Frequently Asked Questions
How much notice do you need?
Normally we ask for around a week's notice however it may be possible to book a job sooner.
Will all stains be removed?
While we never claim to be able to remove all stains, we can remove most. If you know what caused a specific stain we should be able to tell you prior to cleaning whether we can remove it.
What payment do you accept?
We accept cash or cheque preferably on the day.
Will you have to remove the furniture?
Normally we move large furniture (i.e. settees & tables) to one side and clean half the room at a time. We do ask that you move small items (e.g small tables & stools) and any items of value. Heavy furniture like sideboards will not be moved by us, most people elect to clean around them.
How often should items be cleaned?
This varies depending on usage, children and pets etc. We recommend carpets and upholstery are cleaned about every 12 to 18 months.
How long will it take to dry?
Carpets - Dependant on thickness of pile and how heavily soiled the carpet is. Normally we say a carpet will take 3 - 4 hours but this is only an estimate and it is best to leave for as long as possible.
Suites - Dependant on type of fabric and how soiled the suite is. We normally recommend to leave a suite overnight.