Good to know
Frequently asked questions
The things customers most often ask before booking. If your question is not here, just give us a ring — we are happy to talk it through.
How much notice do you need?
Normally we ask for around a week's notice, however it may be possible to book a job sooner.
Will all stains be removed?
While we never claim to be able to remove all stains, we can remove most. If you know what caused a specific stain we should be able to tell you before cleaning whether we can remove it.
What payment do you accept?
We accept cash or cheque, preferably on the day.
Will you have to remove the furniture?
Normally we move large furniture such as settees and tables to one side and clean half the room at a time. We do ask that you move small items like side tables and stools, along with anything of value. Heavy furniture such as sideboards will not be moved by us — most people choose to have us clean around them.
How often should items be cleaned?
This varies depending on usage, children and pets. We recommend carpets and upholstery are cleaned about every 12 to 18 months.
How long will it take to dry?
Carpets depend on the thickness of the pile and how heavily soiled they are — normally we say 3 to 4 hours, but that is only an estimate and it is best to leave them as long as possible. Suites depend on the type of fabric and how soiled they are; we normally recommend leaving a suite overnight.
Still got a question?
Ring us for a free quotation over the phone, or send a few details and we will call you back.
If we cannot answer, please leave your name and a daytime number and we will ring you straight back.